We are currently experiencing issues with our Tail It Application. If you are not able to reset your password due to a lack of code being provided then please contact us using the form below.


Our phone lines are open on weekdays from 09:00-15:00 GMT+2.


How do I pay my subscription?

The subscription is an automatic process, where you’re pulled from the credit card you added, in regards to what subscription you purchased. You can also freeze the susbcription for free, and it will not remove any time of your pre-ordered period if you pre-purchased 1 or 2 years. You can freeze your subscription for 5 months at a time.

When will I receive my product after purchase?

We are sending products every weekday, so you will get the device in your mail within 1-3 days after placing an order! We ship worldwide.

How much data is included in the subscription?

The amount of data included in the subscription is unlimited! This is only reserved for our Tail it devices, and you can not use the SIM-card in your phone or other devices.

Can I use my device abroad?

You can easily activate the device in one country, and then use it in a different one. As an example, if you’re in France, but activated the device in Canada, it will work both in Canada and France!

User manuals

Tail it Pet

Tail it Kids

Tail it +

Tail it

Tail it Bike